Even trivial queries were treated as important and you never felt you were “bothering” anyone.
Very helpful and friendly staff.
Friendly and personal attention. Nothing too much trouble and very satisfied.
Very good at explaining all the legal terms so that I could understand.
Very satisfied with result of the case.
You bothered to be thorough.
Honest about things.
The helpfulness and professionalism of the staff.
Personal attention - being treated as if the case was important and not simply a numbered client with a numbered case.
I really do want to thank you for making me feel very comfortable and for being so easy to talk to. It really was an unexpected pleasure.